Terms and Conditions
Scope
These Terms and Conditions govern purchases made through zulenova.com (“Zulenova”), an online store operated by Shijiazhuang Huangji Technology Co., Ltd.
By placing an order through the website, you enter into a purchase transaction with Shijiazhuang Huangji Technology Co., Ltd., subject to these Terms and the policies published on our website.
Product Information
We make reasonable efforts to display product descriptions, materials, dimensions, colors, images, prices, and availability accurately.
The appearance of tableware, plates, and related products may vary slightly because of lighting, screen settings, manufacturing processes, or natural variations in glaze, texture, pattern, and finish.
We may correct errors, update information, or change product availability when reasonably necessary.
Orders
An order confirmation confirms that we received your order but does not necessarily constitute final acceptance.
We may refuse, limit, or cancel an order because of:
- Payment failure or verification issues
- Suspected fraud
- Inventory limitations
- Incorrect pricing or product information
- Unauthorized resale
- Shipping or legal restrictions
If we cancel an order after payment has been collected, an appropriate refund will be issued to the original payment method.
Prices and Payment
Product prices, shipping charges, discounts, applicable taxes, and order totals will be displayed during checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.
Shipping and Delivery
Shipping methods, costs, processing times, delivery estimates, tracking, customs charges, and delivery responsibilities are governed by our Shipping Policy.
Delivery timeframes are estimates and may be affected by carriers, customs, weather, holidays, or other circumstances outside our reasonable control.
Returns and Refunds
Returns, exchanges, cancellations, damaged-item claims, and refunds are governed by our Return & Refund Policy and any mandatory rights provided by applicable law.
Please inspect fragile tableware promptly after delivery and contact us if a product arrives damaged, cracked, defective, incomplete, or incorrect.
Product Use and Care
Customers are responsible for reviewing and following all product instructions, warnings, and care guidance.
Do not assume that tableware is suitable for a dishwasher, microwave, oven, freezer, or direct flame unless specifically confirmed in the product information.
Do not use products that are cracked, chipped, broken, or otherwise unsafe.
Promotions
Discount codes and promotions may be subject to eligibility requirements, expiration dates, product exclusions, and usage limits.
Unless otherwise stated, promotional offers cannot be combined, transferred, exchanged for cash, or applied to completed orders.
Prohibited Activity
You must not:
- Use the website for fraudulent or unlawful purposes
- Submit false or misleading information
- Interfere with website security or operation
- Abuse promotions or payment systems
- Engage in unauthorized resale
- Copy or commercially use website content without permission
We may restrict access or cancel affected orders where prohibited activity is identified.
Limitation of Liability
To the fullest extent permitted by applicable law, Zulenova and Shijiazhuang Huangji Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.
Nothing in these Terms limits any consumer rights or liabilities that cannot legally be excluded.
Changes to These Terms
We may update these Terms by posting a revised version on our website. The version in effect when an order is placed will generally apply to that purchase unless applicable law requires otherwise.
Contact Us
For questions about these Terms and Conditions, please contact:
Brand Name: Zulenova
Company Name: Shijiazhuang Huangji Technology Co., Ltd.
Registered Address: Room 225, Jingwei Times Business Building, No. 228 Beierhuan West Road, Lianmeng Subdistrict, Xinhua District, Shijiazhuang, Hebei, China
Email: service@zulenova.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.