Return & Refund Policy

Zulenova is owned and operated by Shijiazhuang Huangji Technology Co., Ltd.

30-Day Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

Before returning any product, contact service@zulenova.com for approval, return instructions, and the correct return address.

Purchasing and Receiving Your Order

• Purchasing: Select your products, add them to your cart, and complete checkout using an available payment method. An order confirmation will be sent to the email address provided during checkout.
• Receiving: Orders will be delivered to the shipping address provided during checkout. Tracking information will be emailed when available. Please review our Shipping Policy for processing times, delivery estimates, shipping costs, and tracking details.

Return Eligibility

To qualify for a preference-based return, the product must be:

• Unused and unwashed
• In its original condition
• Free from stains, scratches, chips, cracks, or odors
• Returned with all accessories and original packaging
• Accompanied by proof of purchase

Used or washed kitchenware, tableware, drinkware, and other food-contact products cannot be returned unless they arrived damaged, defective, or incorrect.

Non-Returnable Items

The following items are generally not eligible for return:

• Used, washed, altered, or customer-damaged products
• Personalized or customized products
• Gift cards
• Products clearly marked as final sale before purchase
• Opened hygiene-sensitive products
• Incomplete sets or products missing original packaging

These exclusions do not limit any mandatory consumer rights provided by applicable law.

How to Request a Return

To request a return, email service@zulenova.com and provide:

• Your order number
• The email address used during checkout
• The product you wish to return
• The reason for the return
• Relevant photos or videos, where applicable

Our customer-support team will review your request and provide the next steps.

Return Address

Do not send returns to our business registration address.

After your return request has been approved, our customer-support team will provide the appropriate return warehouse address and shipping instructions.

Returns sent without authorization or to an address not provided by our team may not be accepted.

Damaged, Defective, or Incorrect Products

Please inspect fragile tableware promptly after delivery.

If a product arrives damaged, cracked, defective, incomplete, incorrect, or materially different from its description, contact us promptly and provide:

• Your order number
• A description of the issue
• Clear photos or videos of the product
• Photos of the internal and external packaging
• A photo of the shipping label

After reviewing the claim, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

Please keep the product and original packaging until we provide further instructions.

Natural variations in color, glaze, texture, pattern, or finish on handcrafted products are not necessarily considered defects.

Return Shipping Costs

• Preference-based returns: Customers are responsible for return shipping costs when returning a product because of a change of mind or incorrect selection.
• Damaged, defective, incomplete, or incorrect products: Zulenova will provide an appropriate resolution without requiring the customer to bear the related return shipping cost.

We do not charge cancellation fees or restocking fees for eligible returns.

Refunds

After an authorized return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days after the returned product has been received and inspected.

Your bank, card issuer, or payment provider may require additional time to display the refund in your account.

Original shipping charges are generally non-refundable for preference-based returns. If the return results from a damaged, defective, incomplete, or incorrect product, an appropriate refund or other resolution will be provided.

Exchanges

Exchanges depend on product availability. In some cases, you may need to return the eligible product and place a new order.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We do not charge a cancellation fee. However, cancellation cannot be guaranteed after processing, packing, or shipment preparation has begun. If the order has already shipped, the applicable return procedure must be followed.

Contact Us

For purchasing, delivery, returns, refunds, exchanges, cancellations, or product-related concerns, please contact:

Brand Name: Zulenova
Company Name: Shijiazhuang Huangji Technology Co., Ltd.
Registered Address: Room 225, Jingwei Times Business Building, No. 228 Beierhuan West Road, Lianmeng Subdistrict, Xinhua District, Shijiazhuang, Hebei, China
Email: service@zulenova.com
Customer Service Hours: Monday–Saturday, 9:00 AM–6:00 PM EST.

Please include your order number and the email address used during checkout so we can assist you efficiently.